Privacy Policy
WoodRot-Repair.com (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://woodrot-repair.com (the “Site”) or interact with our services.
Information We Collect
| Type of Data | Examples | How We Collect |
|---|---|---|
| Personal Identifiers | Name, postal address, email, phone number, ZIP code | Contact forms, estimate requests, phone calls |
| Device & Usage Data | IP address, browser type, referring pages, time spent, clicks | Cookies, server logs, Google Analytics |
| Lead-Tracking Data | Call recordings, caller ID, call duration | CallRail and similar call-tracking tools |
| Payment Data | Cardholder name, last 4 digits, billing address (if you pay deposits online) | Secure payment gateway (Stripe/PayPal) |
| Photo Uploads | Images you send for inspection purposes | Email attachments or form uploads |
We do not knowingly collect sensitive personal data (race, religion, health, etc.) nor information from children under 13. If you believe a child has provided personal data, contact us and we will delete it.
How We Use Your Information
- Provide Services – schedule inspections, generate quotes, perform repairs
- Customer Support – respond to inquiries, warranty or billing questions
- Marketing – send service reminders, promotions, blog updates (opt-out any time)
- Site Analytics – improve content, diagnose technical issues, measure ad performance
- Legal & Security – detect fraud, comply with regulations, protect our rights
We process data on the legal bases of (i) performance of a contract, (ii) legitimate interest (marketing & analytics), and (iii) consent where required (e.g., email newsletters).
Cookies & Tracking Technologies
The Site uses first-party and third-party cookies:
| Cookie Type | Purpose |
|---|---|
| Essential | Enable core functionality such as page navigation and form submission |
| Analytics | Google Analytics & CallRail cookies track traffic sources and call conversions |
| Advertising | Google Ads / Meta Pixel help show relevant ads and measure results |
| Preference | Remember choices (e.g., ZIP code in the estimate form) |
Cookie Choices: Most browsers let you refuse or delete cookies. Doing so may affect Site functionality.
Sharing & Disclosure
We do not sell or rent your personal information. We share it only:
- With Service Providers – cloud hosting (Cloudflare), email delivery (Mailgun), payment processors (Stripe/PayPal), CRM software
- With Contractors/Franchise Partners – if you request service outside our primary service area
- For Legal Reasons – to comply with subpoenas, court orders, or law-enforcement requests
- Business Transfers – in the unlikely event of a merger, asset sale, or insolvency, your data may be transferred as part of that transaction
All vendors are bound by confidentiality agreements and may use data only to perform services for us.
Data Security
We use HTTPS encryption, secure firewalls, regular malware scans, and role-based access control. Payment data is tokenized and processed exclusively by PCI-DSS-compliant gateways—we never store full card details on our servers.
Data Retention
- Leads & Quotes: 3 years
- Invoices & Payments: 7 years (for tax/legal compliance)
- Call Recordings: 12 months
- Newsletter Subscribers: until you unsubscribe or your email bounces
We delete or anonymize data after retention periods lapse, unless a longer period is required by law.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Delete data (right to erasure)
- Opt-out of marketing communications
- Data Portability (receive a copy in a structured format)
Third-Party Links
Our Site may link to external websites (e.g., manufacturer specs, blog resources). We are not responsible for their privacy practices. Review their policies before submitting data.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Last Updated” date. Material changes will be announced via email or a prominent Site notice.
Contact Us
Questions or concerns about this Privacy Policy?
WoodRot-Repair.com
311 Timberline Way, Tulsa, OK 74103, USA
Email: [email protected]
We respond to all privacy-related inquiries within ten (10) business days.
By using WoodRot-Repair.com, you acknowledge that you have read, understood, and agree to this Privacy Policy.